Privacy Policy | The Strategic Circle

1. Who We Are

The Strategic Circle ("we", "us", "our") is operated by Real World Consultancy Ltd. Our contact email for data protection queries is concierge@thestrategiccircle.co.uk.

2. What Data We Collect

We may collect the following personal data:

Identity data: your name, business name, and job title.
Contact data: your email address, telephone number, and postal address.
Usage data: information about how you use our website, including pages visited, session duration, and device type.
Experience data: responses you provide during our Online Experience, diagnostics, or application forms.
Communication data: records of correspondence between you and our team.

3. How We Use Your Data

We use your personal data for the following purposes:

To provide and manage your membership or experience.
To send you personalised strategic summaries and voice notes.
To process membership applications and book requests.
To send service communications (not marketing) about your membership.
To improve our website, services, and user experience.
To comply with legal obligations.

4. Legal Basis for Processing

We process your data under the following legal bases (UK GDPR):

Consent: where you have given clear consent (e.g. submitting a form, completing the Online Experience).
Contractual necessity: where processing is necessary for a membership agreement.
Legitimate interests: where we have a genuine business interest that does not override your rights (e.g. analytics to improve our services).

5. Data Sharing

We do not sell your personal data. We may share data with:

Our hosting and infrastructure providers (for website operation).
Email service providers (for delivering summaries and communications).
Analytics tools (anonymised usage data only).

All third-party processors are bound by data processing agreements compliant with UK GDPR.

6. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected. Membership data is retained for the duration of your membership plus 12 months. Online Experience responses are retained for 6 months unless you request earlier deletion.

7. Your Rights

Under UK GDPR, you have the right to:

Access the personal data we hold about you.
Rectify inaccurate or incomplete data.
Erase your data ("right to be forgotten").
Restrict or object to processing.
Data portability.
Withdraw consent at any time.

To exercise any of these rights, contact us at concierge@thestrategiccircle.co.uk.

8. Cookies

Our website uses cookies to enhance your experience. For full details, please see our Cookie Policy.

9. Security

We implement appropriate technical and organisational measures to protect your personal data, including encryption, access controls, and secure hosting infrastructure.

10. Contact & Complaints

If you have concerns about how we handle your data, please contact us at concierge@thestrategiccircle.co.uk. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.